Last Updated: December 22, 2021
1. DEFINITION OF TERMS
Terms that are undefined in this Privacy Policy have the same definition as in our Terms of Service (“Terms”).
2. PERSONAL INFORMATION WE COLLECT
2.1 Information necessary to use the UxTransient Platform
We collect your personal information when you use the UxTransient website or App. Without this information, we may not be able to adequately fulfill services requested. The information includes:
Contact Information, Account, Profile Information. Such as your first name, last name, phone number, postal address, email address, date of birth, and profile photo, some of which will depend on the features you use.
Identity Verification and Payment Information. Such as images of your government issued ID (as permitted by applicable laws), your ID number or other verification information, bank account or payment account information.
2.2 Additional information you elect to give us.
You can choose to provide us with additional personal information. This information may include:
Additional Profile Information. Such as gender, preferred language(s), city, and personal description. Some of this information as indicated in your account settings is part of your public profile page and will be publicly visible.
Address Book Contact Information. Address book contacts you import or enter manually.
Other Information. Such as when you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, communicate with our customer care team and other Members, or share your experience with us.
2.3 Information Automatically Collected by Using the UxTransient Platform
When you use the UxTransient Platform, we automatically collect personal information. This information may include:
Geo-location Information. Such as precise or approximate location determined from your IP address or mobile device’s GPS depending on your device settings. We may also collect this information when you’re not using the app if you enable this through your settings or device permissions.
Usage Information. Such as the pages or content you view, searches for Listings, bookings you have made, and other actions on the UxTransient Platform.
Log Data and Device Information. Such as details about how you’ve used the UxTransient Platform, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after using the UxTransient Platform. We may collect this information even if you haven’t created any UxTransient account or logged in.
Cookies and Similar Technologies. We may place cookies on your device when you visit UxTransient website. Cookies are small text files that websites send to your computer or other internet-connected device to uniquely identify your browser or to store information or settings in your browser. Cookies allow us to recognize you when you return. They also help us provide a customized experience and can enable us to detect certain kinds of fraud. In many cases the information we collect using cookies and other tools is only used in a non-identifiable manner without reference to personal information. For example, we may use information we collect to better understand website traffic patterns and to optimize our website experience. In some cases we associate the information we collect using cookies and other technology with your personal information. Our business partners may also use these tracking technologies on the UxTransient Platform or engage others to track your behavior on our behalf. In many cases you can manage cookie preferences and opt-out of having cookies and other data collection technologies used by adjusting the settings on your browser. All browsers are different so visit the “help” section of your browser to learn about cookie preferences and other privacy settings that may be available. Please note that if you choose to remove or reject cookies or clear local storage this could affect the features, availability, and functionality of the UxTransient Platform.
Payment Transaction Information. Such as payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, IBAN information, your address and other related transaction details.
2.4 Personal Information We Collect from Third Parties.
We collect personal information from other sources, such as:.
Third-Party Services. If you link, connect, or login to the UxTransient Platform with a third party service (e.g. Google, Facebook, Instagram), you direct the service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings at that service.
Background Information. For Members in the United States, to the extent permitted by applicable laws, we may obtain reports from public records of criminal convictions or sex offender registrations. For Members outside of the United States, to the extent permitted by applicable laws and with your consent where required, we may obtain the local version of police, background or registered sex offender checks. We may use your information, including your full name and date of birth, to obtain such reports.
Enterprise Product Invitations and Account Management. Organizations that use our Enterprise products may submit personal information to facilitate account management and invitations to use enterprise products.
Referrals and co-travelers. If you are invited to the UxTransient Platform such as a co-traveler on a trip, the person who invited you can submit personal information about you such as your email address or other contact information.
Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as references, demographic data or information to help detect fraud and safety issues from third party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results or fraud warnings from identity verification service providers for use in our fraud prevention and risk assessment efforts. We may receive information about you and your activities on and off the UxTransient Platform, or about your experiences and interactions from our partners. We may receive health information, including but not limited to health information related to contagious diseases.
3. HOW WE USE INFORMATION WE COLLECT
If you reside outside of the United States click here to learn about our legal bases for collection and processing personal information.
3.1 Provide, Improve, and Develop the UxTransient Platform. We use personal information to:
enable you to access the UxTransient Platform and make and receive payments,
enable you to communicate with other Members,
perform analytics, debug and conduct research,
provide customer service,
send you messages, updates, security alerts, and account notifications,
if you provide us with your contacts’ information such as your friends or co-travellers, we may process this information: (i) to facilitate your referral invitations, (ii) to share your trip details and facilitate trip planning, (iii) for fraud detection and prevention, and (iv) to facilitate your requests or for any other purpose you authorize,
personalize and customize your experience based on your interactions with the UxTransient Platform, your search and booking history, your profile information and preferences, and other content you submit, and
enable your use of our enterprise products.
3.2 Create and Maintain a Trusted and Safer Environment. We use personal information to:
detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activity,
study and combat discrimination consistent with our Nondiscrimination Policy,
conduct security investigations and risk assessments,
verify or authenticate information provided by you,
conduct checks against databases and other information sources, including background or police checks,
comply with our legal obligations, protect the health and well-being of our Guests, Hosts, Hosts’ employees and members of the public,
resolve disputes with our Members,
enforce our agreements with third parties,
comply with law, respond to legal requests, prevent harm and protect our rights (see section 4.5)
enforce our Terms and other policies (e.g. Nondiscrimination Policy), and
in connection with the activities above, we may conduct profiling based on your interactions with the UxTransient Platform, your profile information and other content you submit to UxTransient, and information obtained from third parties. In limited cases, automated processes could restrict or suspend access to the UxTransient Platform if such processes detect activity that we think poses a safety or other risk to UxTransient, our community, or third parties. If you would like to challenge the decisioning based on the automated process, please contact us via the Contact Information section below.
3.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing. We may use personal information to:
send you promotional messages, marketing, advertising, and other information based on your preferences and social media advertising through social media platforms,
personalize, measure, and improve our advertising,
administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by UxTransient or its third-party partners,
analyze characteristics and preferences to send you promotional messages, marketing, advertising and other information that we think might be of interest to you, and
invite you to events and relevant opportunities.
3.4 Provide Payment services. Personal information is used to enable or authorize third parties to use Payment Services:
Detect and prevent money laundering, fraud, abuse, security incidents.
Conduct security investigations and risk assessments.
Comply with legal obligations (such as anti-money laundering regulations).
Enforce the Payment Terms and other payment policies.
With your consent, send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences.
Provide and improve the Payment Services.
4. SHARING & DISCLOSURE
If you reside outside of the United States, learn about safeguards we rely on for transferring personal information to recipients outside of the EEA here.
4.1 Sharing With Your Consent or at Your Direction.
Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your UxTransient account or participating in promotional activities by UxTransient partners or third parties.
Where permissible with applicable law, we may use certain information about you, such as your email address, de-identify it, and share it with social media platforms, to generate leads, drive traffic to UxTransient or otherwise promote our products and services.
4.2 Sharing Between Members.
To help facilitate bookings or other interactions between Members, we may need to share certain information such as:
When a booking request is made or dispute is submitted, certain information may be shared between Guest(s) and Host(s), including profile, name, names of any additional Guests, cancellation history, review information, age of guest (unless prohibited by applicable law), dispute outcome (when applicable) and other information you choose to share and submit. When a booking is confirmed, additional information is shared to assist with coordinating the trip, like profile photo and phone number. When you as a Host have a confirmed booking, certain information is shared with the Guest (and the additional Guests they invite, if applicable) to coordinate the booking, such as your profile, full name, phone number, and Listing address.
When you as a Host invite another Member to host with you, you authorize that person to access and update your information and Member Content, including but not limited to certain information like your full name, phone number, Accommodation address, calendar, Listing information, Listing photos, and email address.
When you as a Guest invite additional Guests to a booking, your full name, travel dates, Host name, Listing details, the Accommodation address, and other related information will be shared with each additional Guest.
4.3 Information You Publish in Profiles, Listings, and other Public Information.
You can make certain information publicly visible to others, such as:
Your public profile page, which includes your profile photo, first name, description, and city.
Listing pages that include information such as the Accommodation, Experience, or Tour Guide’s approximate or precise location description, calendar availability, profile photo, aggregated demand information (like page views over a period of time), and additional information you choose to share.
Reviews, ratings and other public feedback.
Content in a community or discussion forum, blog or social media post.
We may display parts of your public profile and other Content you make available to the public like Listing details on third-party sites, platforms and apps.
Information you share publicly on the UxTransient Platform may be indexed through third-party search engines. In some cases, you may opt-out of this feature in your account settings.
4.4 Host Service Providers.
Hosts may use third-party services to help manage or deliver their services, such as cleaning services or lock providers. Hosts may use features on the UxTransient Platform to share information about the Guest (like check-in and check-out dates, Guest name, Guest phone number) with such third-party service providers.
4.5 Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting our Rights.
We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary: (i) to comply with our legal obligations, (ii) to comply with a valid legal request or to respond to claims asserted against UxTransient, (iii) to respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability (more information on UxTransient’s Law Enforcement Guidelines here), (iv) to enforce and administer our agreements with Members, or (v) to protect the rights, property or personal safety of UxTransient, its employees, its Members, or members of the public. For example, if permitted due to the foregoing circumstances, Host tax information may be shared with tax authorities or other governmental agencies.
Where appropriate, we may notify Members about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to UxTransient, our Members, or expose UxTransient to a claim of obstruction of justice.
For jurisdictions where UxTransient facilitates the collection and remittance of Taxes where legally permissible according to applicable law, we may disclose Hosts’ and Guests’ information about transactions, bookings, Accommodations and occupancy Taxes to the applicable tax authority, such as Host and Guest names, Listing addresses, transaction dates and amounts, tax identification number(s), the amount of taxes received (or due) by Hosts from Guests, and contact information.
In jurisdictions where UxTransient facilitates or requires a registration, notification, permit, or license application of a Host with a local governmental authority through UxTransient in accordance with local law, we may share information of participating Hosts with the relevant authority, both during the application process and, periodically thereafter, such as the Host’s full name and contact details, Accommodation address, tax identification number, Listing details, and number of nights booked.
4.6 Programs with Managers and Owners.
We may share personal information of Hosts and Guests such as booking information, and information related to compliance with applicable laws such as short-term rental laws with landlords, management companies, and/or property owners (the “Building Management”), in order to facilitate programs with Building Management. For example, guest booking and personal information, including guest contact information, may be shared with the Building Management of the building, complex, or community where a host lives and/or the listing is located, to facilitate hosting services, compliance with applicable laws, security, billing, and other services.
4.7 Host Information Provided to UxTransient for Work Customers.
If a booking is designated as being for business or work purpose and (1) is made by a Guest affiliated with an Enterprise, (2) the Enterprise is enrolled in UxTransient for Work, we may disclose information related to the booking to the Enterprise (e.g., name of the Host, Accommodation address, booking dates, Listing details, etc.) to the extent necessary for the adequate performance of UxTransient’s contract with the Enterprise and to provide the services. At the request of the Enterprise or the Guest, we may also share this information with third parties engaged by the Enterprise to provide support services.
4.8 Service Providers.
We share personal information with affiliated and unaffiliated service providers to help us run our business, including service providers that help us: (i) verify your identity or authenticate your identification documents, (ii) check information against public databases, (iii) conduct background or police checks, fraud prevention, and risk assessment, (iv) perform product development, maintenance and debugging, (v) allow the provision of the UxTransient Services through third-party platforms and software tools (e.g. through the integration with our APIs), (vi) provide customer service, advertising, or payments services, (vii) process, handle or assess insurance claims or similar claims, or (viii) facilitate non-profit and charitable activities consistent with UxTransient’s mission. These providers are contractually bound to protect your personal information and have access to your personal information to perform these tasks.
4.9 Business Transfers.
If UxTransient undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.
Contact Information, Account, Profile Information. Such as your first name, last name, phone number, postal address, email address, date of birth, and profile photo, some of which will depend on the features you use.
Identity Verification and Payment Information. Such as images of your government issued ID (as permitted by applicable laws), your ID number or other verification information, bank account or payment account information.
Additional Profile Information. Such as gender, preferred language(s), city, and personal description. Some of this information as indicated in your account settings is part of your public profile page and will be publicly visible.
Address Book Contact Information. Address book contacts you import or enter manually.
Other Information. Such as when you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, communicate with our customer care team and other Members, or share your experience with us.
Geo-location Information. Such as precise or approximate location determined from your IP address or mobile device’s GPS depending on your device settings. We may also collect this information when you’re not using the app if you enable this through your settings or device permissions.
Usage Information. Such as the pages or content you view, searches for Listings, bookings you have made, and other actions on the UxTransient Platform.
Log Data and Device Information. Such as details about how you’ve used the UxTransient Platform, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after using the UxTransient Platform. We may collect this information even if you haven’t created any UxTransient account or logged in.
Cookies and Similar Technologies. We may place cookies on your device when you visit UxTransient website. Cookies are small text files that websites send to your computer or other internet-connected device to uniquely identify your browser or to store information or settings in your browser. Cookies allow us to recognize you when you return. They also help us provide a customized experience and can enable us to detect certain kinds of fraud. In many cases the information we collect using cookies and other tools is only used in a non-identifiable manner without reference to personal information. For example, we may use information we collect to better understand website traffic patterns and to optimize our website experience. In some cases we associate the information we collect using cookies and other technology with your personal information. Our business partners may also use these tracking technologies on the UxTransient Platform or engage others to track your behavior on our behalf. In many cases you can manage cookie preferences and opt-out of having cookies and other data collection technologies used by adjusting the settings on your browser. All browsers are different so visit the “help” section of your browser to learn about cookie preferences and other privacy settings that may be available. Please note that if you choose to remove or reject cookies or clear local storage this could affect the features, availability, and functionality of the UxTransient Platform.
Payment Transaction Information. Such as payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, IBAN information, your address and other related transaction details.
Third-Party Services. If you link, connect, or login to the UxTransient Platform with a third party service (e.g. Google, Facebook, Instagram), you direct the service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings at that service.
Background Information. For Members in the United States, to the extent permitted by applicable laws, we may obtain reports from public records of criminal convictions or sex offender registrations. For Members outside of the United States, to the extent permitted by applicable laws and with your consent where required, we may obtain the local version of police, background or registered sex offender checks. We may use your information, including your full name and date of birth, to obtain such reports.
Enterprise Product Invitations and Account Management. Organizations that use our Enterprise products may submit personal information to facilitate account management and invitations to use enterprise products.
Referrals and co-travelers. If you are invited to the UxTransient Platform such as a co-traveler on a trip, the person who invited you can submit personal information about you such as your email address or other contact information.
Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as references, demographic data or information to help detect fraud and safety issues from third party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results or fraud warnings from identity verification service providers for use in our fraud prevention and risk assessment efforts. We may receive information about you and your activities on and off the UxTransient Platform, or about your experiences and interactions from our partners. We may receive health information, including but not limited to health information related to contagious diseases.
enable you to access the UxTransient Platform and make and receive payments,
enable you to communicate with other Members,
perform analytics, debug and conduct research,
provide customer service,
send you messages, updates, security alerts, and account notifications,
if you provide us with your contacts’ information such as your friends or co-travellers, we may process this information: (i) to facilitate your referral invitations, (ii) to share your trip details and facilitate trip planning, (iii) for fraud detection and prevention, and (iv) to facilitate your requests or for any other purpose you authorize,
personalize and customize your experience based on your interactions with the UxTransient Platform, your search and booking history, your profile information and preferences, and other content you submit, and
enable your use of our enterprise products.
detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activity,
study and combat discrimination consistent with our Nondiscrimination Policy,
conduct security investigations and risk assessments,
verify or authenticate information provided by you,
conduct checks against databases and other information sources, including background or police checks,
comply with our legal obligations, protect the health and well-being of our Guests, Hosts, Hosts’ employees and members of the public,
resolve disputes with our Members,
enforce our agreements with third parties,
comply with law, respond to legal requests, prevent harm and protect our rights (see section 4.5)
enforce our Terms and other policies (e.g. Nondiscrimination Policy), and
in connection with the activities above, we may conduct profiling based on your interactions with the UxTransient Platform, your profile information and other content you submit to UxTransient, and information obtained from third parties. In limited cases, automated processes could restrict or suspend access to the UxTransient Platform if such processes detect activity that we think poses a safety or other risk to UxTransient, our community, or third parties. If you would like to challenge the decisioning based on the automated process, please contact us via the Contact Information section below.
send you promotional messages, marketing, advertising, and other information based on your preferences and social media advertising through social media platforms,
personalize, measure, and improve our advertising,
administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by UxTransient or its third-party partners,
analyze characteristics and preferences to send you promotional messages, marketing, advertising and other information that we think might be of interest to you, and
invite you to events and relevant opportunities.
Detect and prevent money laundering, fraud, abuse, security incidents.
Conduct security investigations and risk assessments.
Comply with legal obligations (such as anti-money laundering regulations).
Enforce the Payment Terms and other payment policies.
With your consent, send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences.
Provide and improve the Payment Services.
When a booking request is made or dispute is submitted, certain information may be shared between Guest(s) and Host(s), including profile, name, names of any additional Guests, cancellation history, review information, age of guest (unless prohibited by applicable law), dispute outcome (when applicable) and other information you choose to share and submit. When a booking is confirmed, additional information is shared to assist with coordinating the trip, like profile photo and phone number. When you as a Host have a confirmed booking, certain information is shared with the Guest (and the additional Guests they invite, if applicable) to coordinate the booking, such as your profile, full name, phone number, and Listing address.
When you as a Host invite another Member to host with you, you authorize that person to access and update your information and Member Content, including but not limited to certain information like your full name, phone number, Accommodation address, calendar, Listing information, Listing photos, and email address.
When you as a Guest invite additional Guests to a booking, your full name, travel dates, Host name, Listing details, the Accommodation address, and other related information will be shared with each additional Guest.
Your public profile page, which includes your profile photo, first name, description, and city.
Listing pages that include information such as the Accommodation, Experience, or Tour Guide’s approximate or precise location description, calendar availability, profile photo, aggregated demand information (like page views over a period of time), and additional information you choose to share.
Reviews, ratings and other public feedback.
Content in a community or discussion forum, blog or social media post.