No Discrimination  Policy

As a vacation rental company, we believe in creating a welcoming and inclusive environment for all guests. Unfortunately, discrimination can still occur in the travel industry, and it's important for us to take a stand against it. In this article, we will explore how we are fighting discrimination and building inclusion in our community.

1. Zero Tolerance Policy

At UxTransient, we have a zero-tolerance policy for discrimination of any kind. This includes discrimination based on race, ethnicity, gender, religion, age, or disability. We take all reports of discrimination seriously and investigate them thoroughly. If we find that a guest or host has engaged in discriminatory behaviour, we will take appropriate action, which may include suspension or termination of their account.

2. Diverse and Inclusive Marketing

We believe that representation matters, and that's why we strive to create a diverse and inclusive marketing campaign. Our marketing materials feature a range of diverse guests and hosts, and we make a conscious effort to represent different backgrounds and cultures. This helps to promote a welcoming and inclusive environment for all guests.

3. Accessibility Features

We recognize that guests with disabilities may face additional barriers when it comes to travel. That's why we have made a concerted effort to ensure that a variety of listings on our platform are accessible to all guests. We have added specific search filters for guests with disabilities to help them find accommodations that meet their needs. Additionally, we encourage hosts to list their properties as accessible if they have features such as step-free access, accessible bathrooms, and grab bars in showers.

4. Personalised Service

We believe that personalised service is key to creating a welcoming and inclusive environment for all guests. Our dedicated eXperience and Tour Guide professional hosts are available to assist guests with any questions or concerns they may have. Our hosts can provide recommendations for local attractions and activities, and provide any necessary accommodations to make guests feel comfortable and welcome.

5. Ongoing Education and Training

We are committed to ongoing education and training to ensure that our team is equipped to handle any issues related to discrimination and inclusion. We provide regular training on topics such as unconscious bias, cultural sensitivity, and accessibility. Additionally, we encourage feedback from guests and hosts to help us identify areas where we can improve.

In conclusion, we are committed to fighting discrimination and building inclusion. We have a zero-tolerance policy for discrimination, strive to create a diverse and inclusive marketing campaign, offer accessibility features, provide personalised service, and invest in ongoing education and training. By taking these steps, we hope to create a welcoming and inclusive environment for all guests.